Stonestown Galleria FAQs
GENERAL INFORMATION
Stonestown Galleria’s hours are Monday–Thursday: 11AM - 8PM, Friday–Saturday: 11AM - 9PM, and Sunday: 11AM - 7PM.
Stonestown Galleria’s phone number is 415.564.8848.
Stonestown Galleria’s address is 3251 20th Ave. San Francisco CA, 94132.
To get to Stonestown Galleria, you should take the 19th Avenue at Winston Drive exit.
Stonestown Galleria is located in San Francisco, CA.
Yes, Stonestown Galleria does support mall walkers after mall doors open at 10 am.
You can find job openings for Stonestown Galleria by visiting www.stonestowngalleria.com/en/jobs or the individual store websites.
Yes, at Stonestown Galleria, we welcome your well-behaved, four-legged friends to our dog-friendly stores, public spaces, and common areas. Pet policies vary by store or restaurant, so please check with each retailer to confirm. Dog waste-disposal bags are available from security or housekeeping staff upon request. Code of conduct signs are located throughout the common areas of the property. Dogs must always be on-leash or in a pet carrier. Leashes must be non-retractable and no longer than six feet. Owners must immediately clean up after their dogs. Dogs displaying aggressive or disruptive behavior will not be tolerated and will be asked to leave the premises. Dogs should display any required tags and be up-to-date on shots. Dogs are not permitted inside the food court, on mall furniture or water fountains, or at restaurants/retailers that do not permit them. Dogs may not ride on escalators — owners must either carry them on the escalator or use an elevator. Dogs shall not accompany mall employees, tenants, licensees, or contractors while they are working.
Yes, backpacks are allowed at Stonestown Galleria.
The smoking policy at Stonestown Galleria is no smoking allowed except in designated areas outside the property.
Yes, scavenger hunts are allowed at Stonestown Galleria, but only if approved by mall management, which can be reached at 415.564.8848.
No, Stonestown Galleria does not have information about area hotels and the surrounding area.
No, Stonestown Galleria does not have information about local attractions.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The restrooms at Stonestown Galleria are located on the first level, down the hallway by Fever Entertainment, and on the second level, in the food court and down the hallway by Golden Vision and Cotton On Kids.
Yes, there is a place dedicated to nursing at Stonestown Galleria; a Baby Care Room is located on the second level behind Cotton On Kids, and for access, please call security at 415.759.2629.
The general seating areas at Stonestown Galleria are located in The Food Court, The Center Court second level Atrium, Whole Foods Wing, Target Wing, Regal Wing, and Center Court.
SERVICES
No, Stonestown Galleria does not have a children’s play area.
No, there are no children’s activities at Stonestown Galleria.
Yes, the designated drop off and pick up location for rideshare at Stonestown Galleria is the Main East Mall Entrance on 20th Avenue.
Yes, there is a movie theater at Stonestown Galleria; Regal is located on Level 2 at the North Side of the Mall. Tickets can be purchased at www.regmovies.com/theatres/regal-stonestown-galleria-1464.
Yes, there is a farmers market at Stonestown Galleria on Sundays from 9AM-1PM at the Northwest Parking Lot near the former UA Theater.
No, there is not a dog park at Stonestown Galleria.
No, there is not a carousel at Stonestown Galleria.
No, there are no electric scooters at Stonestown Galleria.
Yes, there are massage chairs at Stonestown Galleria on the 2nd Level in the Target wing, across from Verizon.
No, gift wrapping services are not available at Stonestown Galleria.
No, curbside pickup is not available at Stonestown Galleria.
The taxi services at Stonestown Galleria are located at the Main East Mall Entrance on 20th Avenue.
Yes, Stonestown Galleria offers jump starts for emergencies only; please contact Security at 415.759.2629.
The lost vehicle protocol at Stonestown Galleria is to contact mall security at 415.759.2629 or go to the security office.
The towing protocol at Stonestown Galleria is that mall parking is for customers only, and parking and leaving the property may result in towing. Additionally, overnight parking may result in towing, and abandoned vehicles will be towed.
No, Stonestown Galleria does not have a foreign currency exchange.
No, there is not a sales tax return service for international travelers at Stonestown Galleria.
STORES & DINING OPTIONS
There is no outdoor dining at Stonestown Galleria.
Stonestown Galleria does not have options for group dining.
PARKING & VALET
No, there is not local parking at Stonestown Galleria.
No, valet parking is not available at Stonestown Galleria.
Yes, there are electric car charging stations in the Stonestown Galleria parking lots by Trader Joe’s, the main east mall entrance, City Sports, Sports Basement, and in the upper-west lot.
No, there is no preferred family parking at Stonestown Galleria.
SECURITY
You can contact mall security at Stonestown Galleria by calling 415.759.2629; their office is located on the first level, down the hallway near Apple and Jamba Juice.
The lost and found at Stonestown Galleria is at the Security Office.
Yes, Stonestown Galleria does offer safety escorts; please call 415.759.2629.
Please call 911 in case of an emergency, as Stonestown Galleria does not offer police assistance.
Yes, Stonestown Galleria does offer medical assistance, and you can call 415.759.2629; in an emergency, call 911.
AMENITIES
Yes, wheelchairs are available to rent at the security office at Stonestown Galleria.
Yes, strollers are available to rent at Stonestown Galleria on the first level, across from Fever Entertainment.
The elevators at Stonestown Galleria are located by Center Courts, Whole Foods Wing and Near Public Restrooms.
Yes, mobile phone charging stations are available at Stonestown Galleria on the first level across from Zara and on the second Level across from Lids.
The ATMs at Stonestown Galleria are located in the Food Court and at the Banks which are Bank of America and Chase Bank.
Yes, there is a FedEx drop off at Stonestown Galleria in the Security Office Hallway, and there is an Amazon drop off at Whole Foods.
Yes, there are bike racks at Stonestown Galleria at the front entrance plaza, by Whole Foods, City Sports, Sports Basement, and Regal.
MALL FEEDBACK
Stonestown Galleria’s Mall Management office is on the second Level, in the Regal Wing, down the hallway by the public restrooms.
You can submit feedback about Stonestown Galleria by emailing stonestownadmin@ggp.com or calling 415.564.8848.